Effective Date of Current Terms: November 21, 2019
Unseen Pursuit, (“UP life”, “we” or “us”) operates the website located at unseenpursuit.life (the “site”) and markets and sells physical and digital (downloadable) products that can be purchased. The following terms and conditions (the “Terms of Service) govern your access to and use of the site.
Please read the Terms of Service carefully before you use the site or Subscriptions. By using the site or Subscriptions, you agree to these Terms of Service, including our Privacy Policy, found at Privacy Policy without qualification or limitation. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the site or Subscriptions.
Unseenpursuit is committed to helping you safeguard your privacy. Please review our Privacy Policy for details about how we collect, use, and disclose your information. By using the site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Pro tip: The zip/postal code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at store@unseenpursuit.life.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at store@unseenpursuit.life within 7 days’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at store@unseenpursuit.life
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at store@unseenpursuit.life with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at store@unseenpursuit.life within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
